topic No access phone number in Get Support

No access phone number

Lucie7 — Mon, 21 Apr 2025 15:34:59 GMT

Hello I don’t have access to my phone number only my email and I need to connect to my account what can I do. Thanks

Re: No access phone number

Phil_Adelphus — Mon, 21 Apr 2025 15:36:43 GMT

@Lucie7 The problem is that you can't get the 2fa code on your phone? When you get to where you enter the code, select "didn't get the code" to get the email and voicemail log in options.

Re: No access phone number

hairbag1 — Mon, 21 Apr 2025 15:42:19 GMT

@Lucie7

in your case, you can make a payment quickly by going to Shell gas, 7-11, London Drugs or other outlets and buy enough payment vouchers to pay for service. Then dial 611 with your cell to add them to your account so you can immediately Resume your plan. Deal with getting eversafe straight later on.