topic Re: Cannot access my account. Error 404 in Get Support

Cannot access my account. Error 404

Elda_1 — Tue, 22 Apr 2025 22:19:52 GMT

Re: Cannot access my account. Error 404

slusagm — Mon, 21 Apr 2025 13:26:31 GMT

site and app are both down for everyone . So, no worries, you are not alone

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-login-to-app/m-p/1330201/highlight/true#M914306

Re: Cannot access my account. Error 404

Elda_1 — Mon, 21 Apr 2025 13:28:46 GMT

What to do, i need to update my credit card to pay?

Re: Cannot access my account. Error 404

slusagm — Mon, 21 Apr 2025 13:33:33 GMT

unfortunately , you have to wait, should be back in an hour

if you need to pay to resume service now and rather not to wait, you can buy a voucher from Shoppers drug mart and then load the voucher using *611 or 1855-4PUBLIC

Re: Cannot access my account. Error 404

slusagm — Mon, 21 Apr 2025 13:40:46 GMT

@Elda_1

the site is now up, you can try again

Re: Cannot access my account. Error 404

Dunkman — Mon, 21 Apr 2025 13:40:57 GMT

@Elda_1

I am able to login to My account just now.

Try again. If that does not work, might want to try to clear cache first, incognito mode or a different web browser.