topic Re: Can’t login to app in Get Support

Can’t login to app

MountainMaxMan2 — Mon, 21 Apr 2025 22:33:50 GMT

Anyone else having issues logging into their account or app?

Re: Can’t login to app

slusagm — Mon, 21 Apr 2025 12:15:50 GMT

Yes, same for me. Try back in an hour, should be up by then

Re: Can’t login to app

abdcg — Mon, 21 Apr 2025 12:26:44 GMT

Same for me

Re: Can’t login to app

ORNGNBLK — Mon, 21 Apr 2025 12:27:36 GMT

@MountainMaxMan2 - likewise - ive tried via phone app, and website so its a company wide outage. as @slusagm 's suggests, try back in about an hour.

Re: Can’t login to app

Slyfam — Mon, 21 Apr 2025 13:05:54 GMT

me as well

Re: Can’t login to app

NoahLos — Mon, 21 Apr 2025 13:14:08 GMT

mee to! I can't enter my account, still showing error message.

Re: Can’t login to app

slusagm — Mon, 21 Apr 2025 13:23:17 GMT

App is now showing Maintenance mode and the My Account on web showing Our services are getting an upgrade. It wasn't like that 15 mins ago, so PM finally noticed the problem and working on it

i was still able to login after midnight last night, so I think it was an expected outage this time. Hold tight and hope they are able to bring it back up soon

Re: Can’t login to app

MB15 — Mon, 21 Apr 2025 13:26:15 GMT

App says maintenance mode and online shows our services are getting an upgrade.

Re: Can’t login to app

slusagm — Mon, 21 Apr 2025 13:41:12 GMT

@MB15 @MountainMaxMan2 @NoahLos @Slyfam @ORNGNBLK

the site is now up, you can try again

Re: Can’t login to app

funpig1 — Mon, 21 Apr 2025 14:07:14 GMT

The app has resumed working for me.

By coincidence, April 21 is my subscription renewal date. It looks my data, calls and texts renewed and are all working. And I even got my referral points. The funny thing is that Public Mobile has not taken any payment from my credit card and app still shows that I owe PM money.

Re: Can’t login to app

slusagm — Mon, 21 Apr 2025 14:14:08 GMT

@funpig1 could be a cache problem, did you try incognito mode?

Re: Can’t login to app

ORNGNBLK — Mon, 21 Apr 2025 14:25:11 GMT

@funpig1 - literally the same - my subscription renews today and I have this message. CC doesn't expire until October.

Re: Can’t login to app

funpig1 — Mon, 21 Apr 2025 14:28:41 GMT

@ORNGNBLK @slusagm

The app shows no payment taken.

The website in incognito mode shows no payment taken.

And my credit card shows no payment taken.

Anyways, I shouldn't complain. My subscription renewed and I have service so this glitch is currently in my favor.

Re: Can’t login to app

funpig1 — Mon, 21 Apr 2025 17:01:35 GMT

@ORNGNBLK @slusagm @MountainMaxMan2 @MB15 @NoahLos

Now, I can't log into app!

I can login to the account via website and I get the following:

Crazy. But at least the service still works.

Re: Can’t login to app

funpig1 — Mon, 21 Apr 2025 17:59:24 GMT

@ORNGNBLK

I got a reply:

Hello, Thank you for your reply Please log off the application you can also delete it and add it back and have another try If you log in by using the browser, you will need to clear the browser history and cookies and try to log back in Regards, Alan_T CS_Agent

App is working again. It has taken my money and put it into available funds but not yet applied it to payment. Apps says that my service is supposed to end today but I still have service.

Re: Can’t login to app

hTideGnow — Mon, 21 Apr 2025 18:01:37 GMT

hi @funpig1

the cycle might have ended already, PM cycle is always confusing. What is showing on the current cycle? and when was the date in March that PM took the money?

Re: Can’t login to app

CSA_PM — Mon, 21 Apr 2025 21:02:44 GMT

Please keep in mind that a Public Mobile cycle is 30 days....