topic Re: porting my number in Get Support

porting my number

RJ6 — Mon, 21 Apr 2025 05:56:25 GMT

I tried to port my number from Public Mobile to another service provider but I was unsuccessful. I want to request to port my number again. How do I do this?

Re: porting my number

Chalupa_Batman — Sun, 20 Apr 2025 23:01:53 GMT

@RJ6 wrote:
I tried to port my number from Public Mobile to another service provider but I was unsuccessful. I want to request to port my number again. How do I do this?

Hello @RJ6

Very simple. You need to contact the other service provider to make another porting request. Just make sure your Public Mobile account is active as unpaid accounts won't port. Also make sure your Public Mobile SIM card is in the phone to accept the porting request text.

Re: porting my number

softech — Sun, 20 Apr 2025 23:02:01 GMT

@RJ6

You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: porting my number

RJ6 — Sun, 20 Apr 2025 23:22:05 GMT

Thank you!