topic Re: Can't login to existing account thru app or Chrome web in Get Support

Can't login to existing account thru app or Chrome web

Sledheader11 — Sun, 20 Apr 2025 06:14:11 GMT

As above..can't login to existing account to save my life

Re: Can't login to existing account thru app or Chrome web

Chalupa_Batman — Sat, 19 Apr 2025 22:37:02 GMT

@Sledheader11 wrote:
As above..can't login to existing account to save my life

With regards to using Chrome, try going into your settings and clear your cache and then restart your browser and then go into incognito mode. If that doesn't work, create a ticket for CS Agents to reset your account.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Can't login to existing account thru app or Chrome web

Sledheader11 — Sat, 19 Apr 2025 22:41:49 GMT

That may prove useful..tks

Re: Can't login to existing account thru app or Chrome web

Dunkman — Sat, 19 Apr 2025 22:54:55 GMT

@Sledheader11

If the previous advice does not work, maybe try a different web browser or a different device.

Re: Can't login to existing account thru app or Chrome web

Yummy — Sat, 19 Apr 2025 23:35:05 GMT

Chrome works like a charm. I am on it...
Use computer, clear cache, use incognito mode.

Re: Can't login to existing account thru app or Chrome web

Sledheader11 — Sat, 19 Apr 2025 23:46:51 GMT

Not working here..sucks!

Re: Can't login to existing account thru app or Chrome web

Chalupa_Batman — Sun, 20 Apr 2025 00:01:07 GMT

@Sledheader11 wrote:
Not working here..sucks!

Are you using an Android phone or iPhone? If it's an Android, go into the app settings and clear the cache then clear the data. Then reboot and try logging in again. If that doesn't work, then creating a ticket is the way.

Re: Can't login to existing account thru app or Chrome web

slusagm — Sun, 20 Apr 2025 00:13:03 GMT

have you opened a ticket with PM yet ? you checked your inbox for PM's help?

Re: Can't login to existing account thru app or Chrome web

Bananacat89 — Mon, 21 Apr 2025 07:05:50 GMT

Same. The app says it's under maintenance and directs me to the site. I can't log in through the site... It lets me log into the community but not my actual account to pay my bill and see stuff.

Re: Can't login to existing account thru app or Chrome web

Sgmtl — Mon, 21 Apr 2025 13:30:36 GMT

Thanks yummy. App on iPhone still not working (no error messages, just enter name, pw, verification and back to login). On my Mac using Chrome got a "Forbidden A1" error. But Chrome in Incognito mode worked. Thanks for the tip. Having said that, the whole reason I wanted to connect was to send a referral code to a friend to get them to switch to Public. Not a good time to do this. Will wait until they get things working properly....

Re: Can't login to existing account thru app or Chrome web

slusagm — Mon, 21 Apr 2025 13:34:21 GMT

@Sgmtl

just site and app both down this morning. You will probably need to wait an hour

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-login-to-app/m-p/1330201/highlight/true#M914306

Re: Can't login to existing account thru app or Chrome web

slusagm — Mon, 21 Apr 2025 13:40:34 GMT

@Sgmtl

site is now up, please try again

Re: Can't login to existing account thru app or Chrome web

Sgmtl — Mon, 21 Apr 2025 18:16:21 GMT

Yep. Site and app login are both working normally now

Re: Can't login to existing account thru app or Chrome web

Bananacat89 — Mon, 21 Apr 2025 18:41:28 GMT

The app and site work now for me. It sure would be nice if they put a sticky saying maintenance is going on. It was a full 48 hours it was down for many.