topic Re: Acount Number in Get Support

Acount Number

Daland — Sat, 19 Apr 2025 22:07:15 GMT

I cant login and want my account number

Re: Acount Number

hTideGnow — Sat, 19 Apr 2025 22:08:33 GMT

hi @Daland

you can ask PM support agent to help

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Acount Number

Dunkman — Sat, 19 Apr 2025 22:11:09 GMT

@Daland

What issues are you having with login into your account? Unable to receive 2FA text? Error message?

The website is finicky. Might want to try to clear cache, incognito mode or a different web browser. Or try a different device or the PM app itself.

Re: Acount Number

computergeek541 — Sat, 19 Apr 2025 22:14:24 GMT

Re: Acount Number

computergeek541 — Sun, 20 Apr 2025 06:18:40 GMT

@Daland wrote:
I cant login and want my account number

Most times, when a customer asks for an account number, it's to port out to another carrier. If that's the case, your Public Mobile account number isn't actually needed for that as IMEI can be used for that purpose.