topic Re: Refunded in Get Support

Refunded

Snowy123 — Sun, 20 Apr 2025 06:20:51 GMT

Can I please have a refund and cancel my order ? I haven’t received SIM card yet ! Is it too late to stop sending them and get a full refund?

Re: Refunded

Handy1 — Sat, 19 Apr 2025 19:02:53 GMT

@Snowy123 You can get refund if you have t activated yet for the plan price but no refunds for the SIM card itself unfortunately

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refunded

hairbag1 — Sat, 19 Apr 2025 19:17:44 GMT

@Snowy123

assuming you didn't activate a plan yet, your only costs were for a sim. If you decide not to activate the account, you likely won't get a refund for the sim you purchased. Once the sim arrives, you can decide to activate OR gift it to a friend who does wanna $$ave money on cell service.

Payment

Snowy123 — Fri, 25 Apr 2025 23:41:37 GMT

I was trying to get the plan because my old phone with public mobile was not working for 3 days I can bar make call or receive call and it’s in my sister account! She doesn’t want to fix them for me so I purchased a new plan with new SUMS card so that if there is the problem I can fix them myself ! The old plan is now working after a few days so there is no need to activate a new plan! And if I activate new plan I don’t know if I can keep my old number and have to update information to many institutions which create a lot of work for me ! So you said my only cost is SIMS card so please let me know how much will you charge and is there will be a refund ! Otherwise we will repo credit card company that this charge is not valid

Re: Payment

hTideGnow — Fri, 25 Apr 2025 23:48:47 GMT

hi @Snowy123

you have been keep making new posts and it won't help

please check out replies on your precious posts Follow the steps and you can get it resolved quicker that way

https://productioncommunity.publicmobile.ca/t5/Get-Support/Charge/td-p/1331839

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment/td-p/1331843

Re: Payment

BKNS27 — Sat, 26 Apr 2025 00:03:52 GMT

@Snowy123

Since your service is now working under your sister’s account.
Just login to her account and change to your email and your CC information to keep your number.

You will need to contact a CS_Agent and explain for a possible refund for the SIM.

I wouldn’t suggest you dispute the PM charge because PM will put you on a Blacklist and you will only pay your monthly bill with vouchers for a year.