Account information

Ann23 — Sat, 19 Apr 2025 17:54:05 GMT

Hello,

I cannot log into my account and get my account information. Couls someone please send me a link to send a private message to the agent.

Re: Account information

Yummy — Sat, 19 Apr 2025 18:01:13 GMT

Use computer, clear browser's cache, try incognito mode.

To contact agent open a ticket through chatbot.

Re: Account information

Chalupa_Batman — Sat, 19 Apr 2025 18:03:19 GMT

@Ann23 wrote:
Hello,
I cannot log into my account and get my account information. Couls someone please send me a link to send a private message to the agent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

topic Account information in Get Support

Account information

Re: Account information

Re: Account information