topic Re: CS_Agent in Get Support

CS_Agent

Pat0617 — Sun, 20 Apr 2025 06:32:25 GMT

Activation isn’t letting me finish. I bought a SIM card but it worst take me off the eSIM option

Re: CS_Agent

hTideGnow — Sat, 19 Apr 2025 17:01:21 GMT

hi @Pat0617 Yes, this error is not uncommon but PM support can help, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CS_Agent

Dunkman — Sat, 19 Apr 2025 17:01:48 GMT

@Pat0617

Sorry to hear about your troubles. More details would be helpful. Do you want activate a physical SIM or eSIM? Are you using the PM app to complete the activation?