topic Re: Subscribe in Get Support

Coteduffy — Sat, 19 Apr 2025 16:11:59 GMT

Hello I’m trying to subscribe in the middle of my current cycle for the purpose of resettting my data however it says payment failed even though it added the funds as “available funds” the plan change won’t go through what do I do?

Re: Subscribe

Chalupa_Batman — Sat, 19 Apr 2025 16:16:54 GMT

@Coteduffy wrote:
Hello I’m trying to subscribe in the middle of my current cycle for the purpose of resettting my data however it says payment failed even though it added the funds as “available funds” the plan change won’t go through what do I do?

Hello @Coteduffy

Public Mobile's website and apps are known to have cache issues. Try going into your browser settings and clear the lifetime cache and restart your browser and then go into incognito mode and log back in and try again.

Re: Subscribe

Yummy — Sat, 19 Apr 2025 16:22:36 GMT

You know you will be charged right away if you change your plan NOW?

If you need more data buy an data add-on. You cannot 'subscribe' in the middle of billing cycle unless you change your plan.

Re: Subscribe

Dunkman — Sat, 19 Apr 2025 16:24:12 GMT

@Coteduffy

Are you trying to renew your present plan earlier to reset your data? If you are, you are unable to renew your present plan earlier. You will need the help of a customer service agent. Click on chat icon on right lower corner of website and follow prompts to submit ticket.

Re: Subscribe

Coteduffy — Sat, 19 Apr 2025 16:27:46 GMT

Yes this is what I’m trying to do so I must submit a ticket that’s annoying okay will do

Re: Subscribe

Coteduffy — Sat, 19 Apr 2025 16:33:15 GMT

As I reread this I was trying to change the plan and “clicked the change now” however there is an error and I can’t even though the funds are in the account

Re: Subscribe

Dunkman — Sat, 19 Apr 2025 16:36:12 GMT

@Coteduffy wrote:
As I reread this I was trying to change the plan and “clicked the change now” however there is an error and I can’t even though the funds are in the account

@Coteduffy

If you are trying to change to a different plan immediately, you should be able to do it yourself. However, you are trying to reset your present plan and renew it earlier, you will need customer agent help.

Re: Subscribe

Coteduffy — Sat, 19 Apr 2025 16:38:33 GMT

Yes when I try and change the plan this is the error I get

Re: Subscribe

hTideGnow — Sat, 19 Apr 2025 16:41:07 GMT

hi @Coteduffy you have a other credit card to try?

try installing the PM app, reboot phone and reinstall

try using a different email address to create a new account and then activate using another credit card

Re: Subscribe

Coteduffy — Sat, 19 Apr 2025 16:42:55 GMT

I’ve already added the funds to my current account plus I don’t want to lose my number this isn’t a viable suggestion unfortunately

Re: Subscribe

Dunkman — Sat, 19 Apr 2025 16:49:06 GMT

@Coteduffy

As mentioned in the first post, the website is finicky. You could try again by first clearing cache, incognito mode or a different web browser. Or try a different device or the PM app itself.

If that does not still work, then you will need to contact CSA to manually change your plan.