topic Re: @ members in Get Support

@ members

T_k — Sat, 19 Apr 2025 16:21:34 GMT

incoming/Outgoing not working.
SMS and data works.

Re: @ members

Handy1 — Sat, 19 Apr 2025 16:22:42 GMT

@T_k Maybe try and rebbot the phone or reset network settings . Can also try uninstall the messaging app and reinstall it see if that helps

Re: @ members

hTideGnow — Sat, 19 Apr 2025 16:24:26 GMT

hi @T_k

what phone do you have?

Telus is refarming all of their 850 to 10 MHz LTE B5 in their markets, mainly BC, AB, Windsor, Ottawa, GTA area Montreal, Quebec City. Bell has not done this, so it won't affect area that has Bell networks which Telus/PM use

So, if your phone has only 850 Band 5 on the phone but lacks 1900 Mhz, if your phone were bought from another country, or an imported model, then you might be impacted
On the other hand, if the phone has 1900 Mhz, or it is a Canadian/US model, it likely won't be impacted and won't see service degraded

https://www.publicmobile.ca/en/get-help/articles/850-turndown

Re: @ members

Yummy — Sat, 19 Apr 2025 16:24:35 GMT

You mean calls do not work?
Try rebooting your phone (turn it off then on after a few seconds). Maybe removing SIM, cleaning contacts might make a difference? You never know...

Re: @ members

T_k — Sat, 19 Apr 2025 16:30:17 GMT

Did but nothing work.

Re: @ members

Phil_Adelphus — Sat, 19 Apr 2025 16:46:50 GMT

@T_k Please let us know what phone you have.