topic Switching to the $29 US Mexico 10GB Plan in Get Support

Switching to the $29 US Mexico 10GB Plan

Gregoire — Sat, 19 Apr 2025 16:11:12 GMT

Hello,

I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help?
Thank you!

Re: Switching to the $29 US Mexico 10GB Plan

Chalupa_Batman — Sat, 19 Apr 2025 16:15:01 GMT

@Gregoire wrote:
Hello,
I would like to switch to that plan but am unable to. Can anyone direct me to someone who can help?
Thank you!

Hello @Gregoire

If you currently have a plan cost that is above the $29, Public Mobile does not allow to lower plans. If you really want that plan, only option is to port out and port back in sadly.

Re: Switching to the $29 US Mexico 10GB Plan

Dunkman — Sat, 19 Apr 2025 16:25:32 GMT

@Gregoire

Public mobile offers personalized plan offers to existing customers. At the present time, not all plans are available to existing customers. Usually, the plans offered are more expensive than your present plans.

Re: Switching to the $29 US Mexico 10GB Plan

SKSuh — Sat, 19 Apr 2025 19:00:34 GMT

As others have already indicated, only plans which you see as being available for your own personal account are available to choose. They’re usually higher priced than the plan you are currently subscribed to — but it is possible to “downgrade” if you are able to choose a lower priced plan down the road

I was on a $39 Canada USA Mexico plan last month (68GB) and will be on a $27 Canada (20GB) plan shortly — plus I see the $29 Canada USA Mexico plan as an option for me as well

Re: Switching to the $29 US Mexico 10GB Plan

computergeek541 — Sun, 20 Apr 2025 06:24:54 GMT

@Chalupa_Batman wrote:

If you currently have a plan cost that is above the $29, Public Mobile does not allow to lower plans.

The above isn't accurate. I have a plan that costs more than $29 per 30 days, and I am able to downgrade to my choice of four different plans.