topic Number already in use by someone else in Get Support

Number already in use by someone else

Manda2025 — Sat, 19 Apr 2025 15:42:55 GMT

Number already in use by someone else!!

i am so upset with this whole process. I understand not having live customer service helps enable lower costs to the consumer but come on guys. Get the little things done right. Like assigning numbers and make sure not already in use!!!! And due to that I can’t log in to even attempt to handle myself. Please please please help end this.

Re: Number already in use by someone else

Handy1 — Sat, 19 Apr 2025 14:49:10 GMT

@Manda2025 If you not able to log into your account and choose a new number you can private message support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number already in use by someone else

hTideGnow — Sat, 19 Apr 2025 14:54:00 GMT

hi @Manda2025

you can login My Account, go to Profile, and update the phone number yourself

or if you cannot login My Account, you can ask PM support agent , you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Number already in use by someone else

Dunkman — Sat, 19 Apr 2025 15:45:29 GMT

@Manda2025

Sorry to hear about your troubles. New customer? Assigned new number, but in use?

You could try to access your account via 2FA email instead of text. Do you see a link "I didn't get code"? That should lead to option for 2FA email instead.

If you can access your account, then you can change number yourself.