topic Re: freezing the data plan for 4 months in Get Support

freezing the data plan for 4 months

Aizha — Sat, 19 Apr 2025 00:43:23 GMT

Hello, i am traveling to my own country for the summer. therefore, i will not be using public mobile services including the canadian number and data at all. How can I stop it for 4 months and then renew i.e keep using the same plan after 4 months?

Re: freezing the data plan for 4 months

hairbag1 — Sat, 19 Apr 2025 00:55:55 GMT

@Aizha

while at the airport on the day you leave Canada, you can log in to your account and prepay for a couple of renewals...then when you get home in 4 months, you can log in to your account and Resume your Suspended service.

Re: freezing the data plan for 4 months

slusagm — Sat, 19 Apr 2025 01:10:30 GMT

Not for 4 months, just for 90 days at a time

People can resume for 30 days right before the end of 90 days period and then suspend for another 90nl days. But in your case, after you resume for that 30 days, you should be back in Canada

Re: freezing the data plan for 4 months

Aizha — Sat, 19 Apr 2025 12:05:20 GMT

Where can I do this?

Re: freezing the data plan for 4 months

Aizha — Sat, 19 Apr 2025 12:06:30 GMT

Should I just unsubscribe for now and resume once I come back?

Re: freezing the data plan for 4 months

colleeno — Sat, 19 Apr 2025 12:41:45 GMT

@Aizha wrote:
Should I just unsubscribe for now and resume once I come back?

@Aizha

You must re-subscribe before the end of 90 days or else your account will be closed and you will lose your phone number. You should re-subscribe at around day number 85.

Log into your account. Toggle off the “Subscribed” button. Your account will be suspended starting on your next renewal date. Make note of around 85 days from that date and then log into your account again and toggle on “Subscribed”.