topic Re: Other in Get Support

Other

georgec — Sat, 19 Apr 2025 07:16:31 GMT

Where is my summary email showing the QR code for Esim purchased? The online message said I am suppose to get one after purchase?

Re: Other

Sansan — Fri, 18 Apr 2025 02:41:10 GMT

Did you check your spam or junk folder?

If its not there use the orange bubble lower right to submit a ticket to cs agents for assistance.

Re: Other

georgec — Fri, 18 Apr 2025 02:46:38 GMT

I did, nothing.

Re: Other

computergeek541 — Fri, 18 Apr 2025 02:50:58 GMT

Re: Other

Sansan — Fri, 18 Apr 2025 03:06:55 GMT

Ok if its not there, use the chatbot to create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or if you have difficulty use the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Other

slusagm — Fri, 18 Apr 2025 04:10:09 GMT

did you use the Public Mobile app to activate the account? if you used the app, you don't need the QR code. The app already installed the esim for you.

Can you check your phone's Sim Manager first? or check Settings-> Celluar on iPhone. Check if a Public Mobile esim is there.

Other

computergeek541 — Fri, 18 Apr 2025 04:21:53 GMT

Re: Other

computergeek541 — Fri, 18 Apr 2025 04:26:40 GMT

Re: Other

georgec — Sat, 19 Apr 2025 08:14:47 GMT

Note, FYI. PM Esim QR code does not install or activate on 3rd party ADD-ON Esim programs!