https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329557#M913917 <P>what phone do you have? physical sim or esim?</P><P>there have been some problem with people using non-compatible phones, I wonder if it is a device issue.&nbsp; If it is a physical sim, test your sim on another phone, better check with an iPhone or Galaxy S2x phone</P> Fri, 18 Apr 2025 04:08:34 GMT slusagm 2025-04-18T04:08:34Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329554#M913914 <P>After activating and transferring my number to PM, data and SMS are working, but making and receiving calls are not. When I checked ‘About phone’: 1. The phone number is listed as ‘Unknown’. 2. Under SIM card status, the mobile network state shows as ‘Disconnected’.</P> Fri, 18 Apr 2025 03:27:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329554#M913914 Sunny14 2025-04-18T03:27:25Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329555#M913915 <P>Do you have a previous SIM card in your phone? You would need to disable it and have only PM sim.</P><P>Reset phone networks.&nbsp; If it still doesnt work you need cs agent to check status. You can message them here to create a ticket.</P><P><A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A></P> Fri, 18 Apr 2025 03:37:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329555#M913915 Sansan 2025-04-18T03:37:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329556#M913916 <P>There is only a. PM SIM card inserted and resetting phone network setting did not help. CS Agent is aware of the issue, but it seems they are unable to resolve it.</P> Fri, 18 Apr 2025 03:43:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329556#M913916 Sunny14 2025-04-18T03:43:48Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329557#M913917 <P>what phone do you have? physical sim or esim?</P><P>there have been some problem with people using non-compatible phones, I wonder if it is a device issue.&nbsp; If it is a physical sim, test your sim on another phone, better check with an iPhone or Galaxy S2x phone</P> Fri, 18 Apr 2025 04:08:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Issues-with-making-and-receiving-calls/m-p/1329557#M913917 slusagm 2025-04-18T04:08:34Z