topic New eSIM – Can’t receive calls (goes straight to voicemail) in Get Support

New eSIM – Can’t receive calls (goes straight to voicemail)

bidush — Fri, 18 Apr 2025 01:00:32 GMT

Hi Public Mobile team,

I recently activated a new eSIM with Public Mobile (no number porting). I can make outgoing calls, send texts, and use data with no issues. However, I cannot receive incoming calls—they all go straight to voicemail.

Here’s what I’ve already done:

Confirmed Public Mobile is set as the default voice and data line
Made sure Silence Unknown Callers is turned off
Verified Do Not Disturb is off
Checked that Call Forwarding is off
Did a full Reset Network Settings
Verified my Public Mobile number is correct in Settings > Phone > My Number

I also submitted a support ticket, but haven’t received a response yet.

Could someone from the @CS_Agent team please check if my account and eSIM are properly provisioned for voice service? Everything else works, just not incoming calls.

Thanks in advance for your help!

Re: New eSIM – Can’t receive calls (goes straight to voicemail)

slusagm — Fri, 18 Apr 2025 01:19:24 GMT

Try Reset Network Settings first

If the sim still does not work, ask PM to check

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New eSIM – Can’t receive calls (goes straight to voicemail)

hTideGnow — Fri, 18 Apr 2025 01:38:53 GMT

hi @bidush

what phone do you have?

any chance you have another eSIM there? disable it if you do

Re: New eSIM – Can’t receive calls (goes straight to voicemail)

bidush — Fri, 18 Apr 2025 02:00:45 GMT

no i don't have it