topic Re: US Roaming in Get Support

Re: US Roaming

Peewee1947 — Tue, 04 Jan 2022 10:07:06 GMT

I purchased the US roaming package yesterday from home in Canada. Today, I am in the US and do not have the package. Chatting with Simon did nothing. I tried to contact CS but the preprogrammed responses don't help. How do I activate the package I purchased?

Re: US Roaming

Triguy — Sat, 27 Nov 2021 23:27:54 GMT

Check your account. Do you you see the add-on ? If not, do you still see a balance in your account ? If you have a balance then you need to buy the add-on by adding it to your account.

Also make sure to enable roaming on your phone.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: US Roaming

Peewee1947 — Sat, 27 Nov 2021 23:53:08 GMT

Bingo!!! I didn't know I had to activate roaming on my cell. It appears to have worked. Thanks for your help. Also, thanks to everyone else who contributed suggestions. Cheers.

Re: US Roaming

Anonymous — Sun, 28 Nov 2021 00:01:57 GMT

@Peewee1947 : Turning on roaming is only for data. You seemed to be saying you had nothing. Glad it's working now.