topic Re: Loss Sim in Get Support

Loss Sim

Caroline222 — Thu, 17 Apr 2025 23:42:02 GMT

I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

Re: Loss Sim

Chalupa_Batman — Thu, 17 Apr 2025 23:37:35 GMT

@Caroline222 wrote:
I loss my SIM card. Can I get a new SIM card with the same phone number? What could I do for this?

Hey @Caroline222

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

And yes, just log into your account and change the SIM card number. Then Reboot. Easy as pie!

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

EDIT: Just a side note, if your phone can do eSIM, you can log onto the app on the phone and purchase one. They are $5.

Re: Loss Sim

slusagm — Thu, 17 Apr 2025 23:40:29 GMT

yes, but a new sim card from Telus or Koodo stores, make sure to ask them for a Public Mobile sim. Or but from Amazon for only $5:
https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG/

after you got the sim card, you can login to My Account (choose Didn't receive code and then choose send email to get the 2FA via email) and go to Profile and update the sim card there (or you can use the PM app to do the same)

or if you cannot login, ask PM to help to update the sim card number for you instead. You will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Loss Sim

Caroline222 — Thu, 17 Apr 2025 23:41:11 GMT

In this case I can still keep my phone number right? Also when I get my new sim, does the one I loss will not work?

Re: Loss Sim

slusagm — Thu, 17 Apr 2025 23:42:32 GMT

@Caroline222 wrote:
In this case I can still keep my phone number right? Also when I get my new sim, does the one I loss will not work?

@Caroline222

yes, you will keep the same phone number.

after the new sim is updated, the old one will not work anymore, so no worries