topic Re: Referred by a friend, entered code but don't see any trace of it in Get Support

Referred by a friend, entered code but don't see any trace of it

Quaoar — Thu, 17 Apr 2025 23:42:41 GMT

I was referred to Public by an existing customer who gave me his referral code. I signed up with that at activation, saying I'd get the $10 credit after signing up. Now I've signed up and don't see a trace of it anywhere. Any idea where/when it will show up? Thank you.

Re: Referred by a friend, entered code but don't see any trace of it

Chalupa_Batman — Thu, 17 Apr 2025 21:49:06 GMT

@Quaoar wrote:
I was referred to Public by an existing customer who gave me his referral code. I signed up with that at activation, saying I'd get the $10 credit after signing up. Now I've signed up and don't see a trace of it anywhere. Any idea where/when it will show up? Thank you.

Hello @Quaoar

It can take up to 72 hours to show up on your account. Keep an eye for it. IF you don't see it after 72 hours, you can create a ticket via the chatbot.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Referred by a friend, entered code but don't see any trace of it

slusagm — Thu, 17 Apr 2025 21:52:19 GMT

It takes 72 hours for the credit to show up

Wait the 3 days first, if still not see it, ask PM

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage