topic Re: Transferring number in Get Support

Transferring number

BrianCa — Thu, 17 Apr 2025 21:46:55 GMT

I switched to public two hours ago and seen the public noble name up top for a bit but then says sos and still haven’t gotten a text from public saying completed and I know can take up to 5 hrs just double checking that’s true and any way to bypass??

Re: Transferring number

Chalupa_Batman — Thu, 17 Apr 2025 21:47:51 GMT

@BrianCa wrote:
I switched to public two hours ago and seen the public noble name up top for a bit but then says sos and still haven’t gotten a text from public saying completed and I know can take up to 5 hrs just double checking that’s true and any way to bypass??

Hey @BrianCa

Can you try your SIM card in a different phone to see if you encounter the same problems? Another option, which sounds like it may work, go into your settings on your phone, find the network settings and reset them and then reboot. This in theory should resolve issues you're having.

Re: Transferring number

slusagm — Thu, 17 Apr 2025 21:53:57 GMT

Do you still have another sim card or esim in the phone? If so, remove it or disable it

Then try Reset Network Settings. If you need PM to check, open a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Transferring number

BrianCa — Thu, 17 Apr 2025 22:07:04 GMT

Got it everyone thanks again it was cause of old SIM card and went between secondary and primary numbers etc thanks again everyone glad to be part of public community