topic Re: New public mobile subscriber in Get Support

New public mobile subscriber

Ofel — Thu, 17 Apr 2025 20:56:37 GMT

Almost 24 hrs i can’t make a call and can’t be called after i subscribed and pay, any help ?

Re: New public mobile subscriber

computergeek541 — Thu, 17 Apr 2025 20:58:17 GMT

@Ofel wrote:
Almost 24 hrs i can’t make a call and can’t be called after i subscribed and pay, any help ?

Do data and text messaging services work? If no apsects of the service work, this could either be a compatibility issue or an issue with the account not being set up properly. If possible, I would encourage tryng your SIM card in another device to rule out any device issues.

Re: New public mobile subscriber

hairbag1 — Thu, 17 Apr 2025 21:01:38 GMT

@Ofel

so did you use the Public Mobile app to activate your new account ? If so, did you initiate port from your (still active) old provider ? You must leave old sim in cell until you get the SMS from old provider. You must reply YES within 90 minutes of receipt of port SMS message. Did all this occur ?

clipped from Help Files.....https://www.publicmobile.ca/en/get-help/articles/transfer-your-number

Re: New public mobile subscriber

Ofel — Thu, 17 Apr 2025 21:01:52 GMT

Not even cellular wifi is working

Re: New public mobile subscriber

computergeek541 — Thu, 17 Apr 2025 21:03:12 GMT

@Ofel wrote:
Not even cellular wifi is working

Wi-Fi is unrelated to Public Mobile's services.

Re: New public mobile subscriber

hairbag1 — Thu, 17 Apr 2025 21:03:17 GMT

@Ofel wrote:
Not even cellular wifi is working

use of wifi isn't related to your Public Mobile account.

Re: New public mobile subscriber

Ofel — Thu, 17 Apr 2025 21:19:41 GMT

cellularndatabis working now but the incoming calls doesnt ring to my cp and it goes direct to voicemail. Any help please.

Re: New public mobile subscriber

Ofel — Thu, 17 Apr 2025 21:23:47 GMT

My data and outgoing call is working except the incoming call which i cant hear a phone ring and the caller said it goes straight to voicemail.. Thank in advance for the help.

Re: New public mobile subscriber

CSA_PM — Thu, 17 Apr 2025 21:26:21 GMT

Hi @Ofel

I will contact you in a private message...

Re: New public mobile subscriber

Chalupa_Batman — Thu, 17 Apr 2025 21:26:24 GMT

@Ofel wrote:
My data and outgoing call is working except the incoming call which i cant hear a phone ring and the caller said it goes straight to voicemail.. Thank in advance for the help.

Hey @Ofel

If I may add to this, try two things. Can you try your SIM card in a different phone to see if you encounter the same problems? Another option, which sounds like it may work, go into your settings on your phone, find the network settings and reset them and then reboot. This in theory should resolve issues you're having.

Re: New public mobile subscriber

Ofel — Fri, 18 Apr 2025 14:29:20 GMT

Only incoming calls doesn’t work

Re: New public mobile subscriber

Dunkman — Fri, 18 Apr 2025 15:18:08 GMT

@Ofel wrote:
Only incoming calls doesn’t work

@Ofel

Check your private message inbox for help from customer service agent:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

They are PM employees that can fix account issues.

Re: New public mobile subscriber

Ofel — Fri, 18 Apr 2025 15:20:56 GMT

Yes, I talked with my previous provider (Bell Mobility) they asked for port in request from Public Mobile. Thanks.

Re: New public mobile subscriber

Dunkman — Fri, 18 Apr 2025 15:35:28 GMT

@Ofel wrote:
Yes, I talked with my previous provider (Bell Mobility) they asked for port in request from Public Mobile. Thanks.

@Ofel

Check your private message inbox. I will send you the phone number for the Telus team porting number. May need to put back your Bell SIM card to receive the port request text from Bell. Answer "yes" when you receive that text.