topic Re: Esim in Get Support

Esim

Sharifas16 — Thu, 17 Apr 2025 21:11:59 GMT

I cant recieve any SMS texts or verification codes on my iphone 11 and i have an esim and i also transferred my number from lucky mobile a couple days ago

Re: Esim

Sansan — Thu, 17 Apr 2025 21:13:56 GMT

Did you remove your lucky mobile sim? Are you receiving incoming calls from non public mobile numbers?

Re: Esim

Sharifas16 — Thu, 17 Apr 2025 21:14:50 GMT

Yes im recieving calls fine and ive tried deleting the esim and paid for a new one and downloaded it

Re: Esim

Sansan — Thu, 17 Apr 2025 21:19:35 GMT

So are your referring to all texts messages or imessages? Verify that your PM esim is turned on in the Cellaulur Settings. Then you might have to reset networks and reboot.

If youve done all of this and it's still not working then use the chatbot to create a ticket for an agent to look into it for you.

Re: Esim

BKNS27 — Thu, 17 Apr 2025 21:23:02 GMT

@Sharifas16

Did you scan the QR code for the eSIM? Check the spam emails.