topic Re: Mexico roaming in Get Support

Mexico roaming

VRon — Thu, 17 Apr 2025 21:00:25 GMT

I recently went to Mexico but my roaming did not work. I would like a refund

Re: Mexico roaming

hairbag1 — Thu, 17 Apr 2025 20:47:38 GMT

do you have a Cdn/US/Mx plan ? I just came back from Mx and it worked great. Did you enable Roaming in Settings ? What make / model is your cell ? You likely not get a refund as PM supplied the plan you wanted. Clcik the orange bubble to start conversion with Customer Support.

Re: Mexico roaming

VRon — Thu, 17 Apr 2025 20:50:27 GMT

Yes, I have a México /can/isplan. It works great in Canada and USA. I had roaming enabled. I have an iPhone 12. The plan was not supplied as it did not work.

Re: Mexico roaming

hairbag1 — Thu, 17 Apr 2025 20:55:16 GMT

@VRon

@VRon wrote:
Yes, I have a México /can/isplan. It works great in Canada and USA. I had roaming enabled. I have an iPhone 12. The plan was not supplied as it did not work.

If you have the Cdn/US/Mx plan and data worked in Canada and US, it shoulda worked whilst in Mx also. Did text and talk work as expected ?

Re: Mexico roaming

Chalupa_Batman — Thu, 17 Apr 2025 20:57:19 GMT

@VRon wrote:
Yes, I have a México /can/isplan. It works great in Canada and USA. I had roaming enabled. I have an iPhone 12. The plan was not supplied as it did not work.

Hey @VRon

There are many people who have that plan and the same phone or other iPhones and it works well over there. Most come here first before they go on vacation to Mexico to be prepared for any bumps in the road. Some have come to this forum while in Mexico and we as customers help and provide guidance and direction on how to resolve it to use it in Mexico. And for that reason, I am confident that Public Mobile will not offer any refunds.