topic Data add on disappeared in Get Support

Data add on disappeared

joshzw — Thu, 17 Apr 2025 17:11:11 GMT

I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data usage it shows that I only used about 80MB of the 1GB? Tried restarting my phone as some suggested, but that doesn't work. Refresh button also doesnt fix it.

thankyou

Re: Data add on disappeared

Chalupa_Batman — Thu, 17 Apr 2025 17:18:29 GMT

@joshzw wrote:
I purchased a 1GB data add-on on April 14 and today (April 17) it disappeared and I received a text saying that I used 100% of my data. On the website, it doesn't show my add-on anymore, but in payment history it shows that I purchased it and in data usage it shows that I only used about 80MB of the 1GB? Tried restarting my phone as some suggested, but that doesn't work. Refresh button also doesnt fix it.
thankyou

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Re: Data add on disappeared

TheSterlinger — Thu, 17 Apr 2025 17:19:40 GMT

Click on Usage History, your purchases should show there. Refresh again.

Re: Data add on disappeared

Phil_Adelphus — Thu, 17 Apr 2025 17:25:36 GMT

@joshzw Just to clarify, the data is not working or its just not showing on the website?

Re: Data add on disappeared

joshzw — Thu, 17 Apr 2025 19:00:38 GMT

Both, the data pretty much just disappeared

Re: Data add on disappeared

joshzw — Thu, 17 Apr 2025 19:03:55 GMT

It does show the purchase and the 80 or so mb that i used before it bugged, just doesnt show up under usage breakdown now as it should

Re: Data add on disappeared

Dunkman — Thu, 17 Apr 2025 20:33:46 GMT

@joshzw wrote:
It does show the purchase and the 80 or so mb that i used before it bugged, just doesnt show up under usage breakdown now as it should

@joshzw

The usage breakdown usually updates only one per day. In the early morning. So, what you see in your account for data usage is not up-to-date. It will update coming up near midnight or early in morning tomorrow.

If you don't see the add on anymore, that usually means that you ran out of data. The warning texts is usually not wrong.

Re: Data add on disappeared

joshzw — Sat, 19 Apr 2025 04:39:02 GMT

Odd, now it says i used 901MB yesterday morning when I don't remember doing anything that data intensive. Any way to check where I used that data? On iPhone

Re: Data add on disappeared

Phil_Adelphus — Sat, 19 Apr 2025 12:44:02 GMT

@joshzw Settings - Cellular - scroll down to the list of apps, if you don't see all of them you might want to select "Show All". That will show you which apps are using data. To keep it current you need to select Reset Statistics at the bottom. Also you may want to disable WiFi Assist if enabled, just below the apps list, to stop the phone using data when it doesn't get a good wifi signal. You can toggle off any app to stop it using cellular data.