topic Re: Can't connect to data in Get Support

Can't connect to data

0717 — Thu, 17 Apr 2025 14:51:52 GMT

I am in Mexico, an area served by AT-T, I upgraded to a 60G plan for Mexico, but my phone is not connecting with data? I have tried turning Airport on and off and wi-fi on and off - no luck? What can I do to connect to my data??

Re: Can't connect to data

Chalupa_Batman — Thu, 17 Apr 2025 14:53:38 GMT

@0717 wrote:
I am in Mexico, an area served by AT-T, I upgraded to a 60G plan for Mexico, but my phone is not connecting with data? I have tried turning Airport on and off and wi-fi on and off - no luck? What can I do to connect to my data??

Hi @0717

If you go into your settings, turn on data roaming. Also, while you're in settings, go to network settings and turn off automatic and pick ATT or a local provider and then reboot. On a side note, what phone do you have?

Re: Can't connect to data

BKNS27 — Thu, 17 Apr 2025 14:55:12 GMT

@0717

Try enabling Roaming, rebooting your phone by power off then back on.

If that didn’t work, do a network reset.

Re: Can't connect to data

hTideGnow — Thu, 17 Apr 2025 14:56:06 GMT

hi @0717

make sure you turn on mobile roaming data

also better to leave it with 4G or LTE. Try manually connect to different provider. AT&T and Telcel

Re: Can't connect to data

hairbag1 — Thu, 17 Apr 2025 14:58:12 GMT

@0717

depending on where you are, your data will work on AT&T, Telcel or even Movistar. You won't be hit with any overage or usage fees for using them in Mexico. To call home make sure to dial +1, area code, number.

Re: Can't connect to data

computergeek541 — Thu, 17 Apr 2025 15:06:47 GMT