topic Changing subscription on renewal date in Get Support

Changing subscription on renewal date

juanitapeng — Thu, 17 Apr 2025 14:23:16 GMT

Hello, am I able to switch subscriptions on my renewal date? It says payment was taken April 17 but I don't see it charged on my card yet. But if I change subscriptions now, would I get double charged?

Re: Changing subscription on renewal date

hTideGnow — Thu, 17 Apr 2025 14:24:13 GMT

hi @juanitapeng

don't make any change at this time

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Changing subscription on renewal date

Chalupa_Batman — Thu, 17 Apr 2025 14:25:22 GMT

@juanitapeng wrote:
Hello, am I able to switch subscriptions on my renewal date? It says payment was taken April 17 but I don't see it charged on my card yet. But if I change subscriptions now, would I get double charged?

Hello @juanitapeng

We as a community always recommend changing your plans on the renewal date to avoid any extra charges. When you do that, please take a screenshot as proof of change for your records. It's been reported that changes made have not gone through. Proof of this will help your case if the change does not happen.

Re: Changing subscription on renewal date

Phil_Adelphus — Thu, 17 Apr 2025 14:46:59 GMT

@juanitapeng I would not change it on the renewal date. The best time is any time before the renewal date and select "change on renewal" then instead of "change now" since there's no pro-rating for unused portions of a plan. Initiating a change on the actual renewal date could confuse the system if it's already in progress.