topic Re: SIM card in Get Support

SIM card

Kim311 — Wed, 16 Apr 2025 21:41:49 GMT

I had ordered a Sim card thinking it would take 1-2 business days to arrive like it said on the page, but in the email I got it said it wouldn't come until next week. I decided to go to the store and just pick one up. Is it possible to get a refund or credit for the Sim card I had ordered and thought was going to come in a reasonable amount of time?

Re: SIM card

hairbag1 — Wed, 16 Apr 2025 21:38:08 GMT

@Kim311

use this link to message Customer Support to see about getting a credit...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

Chalupa_Batman — Wed, 16 Apr 2025 21:38:59 GMT

@Kim311 wrote:
I had ordered a Sim card thinking it would take 1-2 business days to arrive like it said on the page, but in the email I got it said it wouldn't come until next week. I decided to go to the store and just pick one up. Is it possible to get a refund or credit for the Sim card I had ordered and thought was going to come in a reasonable amount of time?

Hey @Kim311

It can take up to 3 weeks to get it in the mail. But yes, due to the time they promise it comes and the time it actually comes, they will gladly give you a credit to your account minus taxes.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card

BKNS27 — Thu, 17 Apr 2025 00:24:45 GMT

@Kim311

It normally take 1-2 days to process your order before it is shipped out.