topic Re: Refund in Get Support

Refund

37893 — Wed, 16 Apr 2025 22:26:32 GMT

Seems like I ordered a eSIM card that I can not use how do I cancel my order and start my order all over again

Peter

Chalupa_Batman — Wed, 16 Apr 2025 22:33:37 GMT

@37893 wrote:
Seems like I ordered a eSIM card that I can not use how do I cancel my order and start my order all over again

Peter

Hey Peter,

Don't worry, you can reach out to a CS Agent and order a physical SIM card.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

A Customer Service Agent will reply to your community inbox here:

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

However, if you want one faster, here's how. You just need to reach out to a CS Agent to change the SIM card number.

To get a new SIM card the fastest routes are these.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

slusagm — Wed, 16 Apr 2025 22:35:57 GMT

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But maybe check if you can enable the esim and make it works

first, do you see the esim on the phone's sim manager or Settings->Cellular? enable it or toggle on turn on this line

also, remove old sim card or disable old esim from your previous provider. Then Reboot phone first, and and click Reset network settings

hairbag1 — Wed, 16 Apr 2025 22:39:49 GMT

first things first...what make and model is the phone your planning on using the esim in ?