topic Re: SOS in Get Support

SOS

MMRR — Wed, 16 Apr 2025 21:14:21 GMT

I can’t use the number I swapped with the eSIM. I had to log in using my email because the code number from Public Mobile is sent to my eSIM, not my number. My number (the one I swapped) is reflected on my account - how come it’s sending the code to my eSIM? Do I need to delete it? So I can’t use my phone number even though it’s activated? I’m so confused.

Re: SOS

slusagm — Wed, 16 Apr 2025 21:18:14 GMT

if you can login to My Account using email to receive 2FA, go to Profile->Manage Eversafe id and check if the phone number there is correct. That is where the 2FA sent to

and do you have esim problem? make sure other physical sim card removed. Check if esim installed and enabled (or on iPhone, toggle on Turn on this phone). Reboot the phone and Reset network settings and should work

Re: SOS

Chalupa_Batman — Wed, 16 Apr 2025 21:29:31 GMT

@MMRR wrote:
I can’t use the number I swapped with the eSIM. I had to log in using my email because the code number from Public Mobile is sent to my eSIM, not my number. My number (the one I swapped) is reflected on my account - how come it’s sending the code to my eSIM? Do I need to delete it? So I can’t use my phone number even though it’s activated? I’m so confused.

Hey @MMRR

When you're logged into your account, click on this.

https://eversafe.id.telus.com/user/selfservemenu

That will open to your email address and phone number the code is sent to. Click on the arrow on the far right on the same line as your number. Once you click, the next screen will help you change that number.