topic New sim card in Get Support

New sim card

AL991 — Wed, 16 Apr 2025 20:52:17 GMT

To activate my new sim card I need to input a code sent to my new number. I am not receiving this code after several attempts

Can you help?

Thanks Alex

Re: New sim card

hairbag1 — Wed, 16 Apr 2025 20:54:53 GMT

@AL991

do you get the option to have it sent to your email address ?

Re: New sim card

Phil_Adelphus — Wed, 16 Apr 2025 20:55:32 GMT

@AL991 This is a new activation? If so, send a private message to customer support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You're probably being offered "resend the code" when you try? Once you are up and running it will change to "didn't get the code" which offers email and voicemail options. But I'm guessing you're not seeing that at this stage.

Re: New sim card

ORNGNBLK — Wed, 16 Apr 2025 21:00:16 GMT

@AL991 I recently saw this happen to someone. They were trying to subscribe via the web page. You can only subscribe using the app, so download that and ensure you are using it to subscribe. Hope this helps

Re: New sim card

AL991 — Thu, 17 Apr 2025 02:42:05 GMT

I will send them a message.

You're correct I am not getting another option other than to resend the code.

Re: New sim card

computergeek541 — Thu, 17 Apr 2025 02:42:21 GMT