topic Re: Esim in Get Support

Esim

Cerasus — Sun, 06 Oct 2024 21:26:41 GMT

My current phone (pixel 6) is broken and I need to get an esim on an older phone (pixel 3) until I can purchase a new phone. However, when I go to install esim on phone it just keeps asking me to retry. Anyone have any ideas on how to have it work?

Re: Esim

hTideGnow — Sun, 06 Oct 2024 21:29:25 GMT

hi @Cerasus eSIM cannot be transferred and you cannot reuse old eSIM

it you can buy new one. Download PM app, login and go to Account page to buy new eSIM there

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:30:29 GMT

I did buy a new one, via the phone I want to use from the app but when I go to install it - just keeps saying 'try again'.

Re: Esim

softech — Sun, 06 Oct 2024 21:31:12 GMT

@Cerasus

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone. Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Esim

hTideGnow — Sun, 06 Oct 2024 21:32:15 GMT

hi @Cerasus not sure if it is because of an older phone. Ask support agent for help

message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:32:29 GMT

I did buy a new one, via the phone I want to use from the app but when I go to install it - just keeps saying 'try again'.

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:33:35 GMT

I have, but havent heard back

Re: Esim

softech — Sun, 06 Oct 2024 21:34:48 GMT

@Cerasus you can open ticket with PM support and have them to check

not sure if you would consider physical sim for now. If you would , get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )

Re: Esim

hTideGnow — Sun, 06 Oct 2024 21:36:03 GMT

hi @Cerasus how long you submitted the ticket? they usually reply within 4 hours. Check your community inbox

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:37:30 GMT

@softech Can I use same phone number with physical sim?

Re: Esim

softech — Sun, 06 Oct 2024 21:39:12 GMT

@Cerasus yes of course. doesn't matter physical or eSIM, you get to keep the same phone number

just make sure you login My Account and update the sim card number there

Re: Esim

hTideGnow — Sun, 06 Oct 2024 21:39:30 GMT

hi @Cerasus

yes

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:43:17 GMT

@softech Thanks a bunch! Locations are closed so guess I'll order from Amazon 🙂

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:47:36 GMT

@softech

If I order from Amazon, how do I set up the physical sim card?

Thanks!

Re: Esim

softech — Sun, 06 Oct 2024 21:53:28 GMT

@Cerasus after you recieved the sim, login to the app or My account and go to Account page or Profile page to update the sim card number

ot if you have trouble logging in, just message support and ask them to update for you

Re: Esim

Cerasus — Sun, 06 Oct 2024 21:54:42 GMT

Oh okay, so I just update the sim number in my profile - myself and it should switch everything over

Re: Esim

softech — Sun, 06 Oct 2024 21:55:38 GMT

yes, update and reboot phone

Re: Esim

EzyeSIM — Wed, 12 Feb 2025 08:56:58 GMT

It looks like your Pixel 3 might not support eSIM from all carriers, as only certain models (like the Pixel 3 from Google Store and Verizon) have eSIM functionality. First, check if your device supports eSIM by going to Settings > Network & Internet > Mobile Network > Advanced and looking for the “Download a SIM” or “Add Carrier” option.

If your phone does support eSIM but you're still facing issues, try these steps:
- Restart your phone and try again.
- Check for software updates under Settings > System > System Update.
- Reset network settings via Settings > System > Reset Options > Reset Wi-Fi, Mobile & Bluetooth.
- If possible, remove any existing eSIM profiles before attempting to install a new one.

For a reliable eSIM service, check out EzyeSIM —they offer seamless activation and support for multiple devices. If your Pixel 3 isn’t compatible, you may need to use a physical SIM until you get a new phone.

Hope this helps! 😊

Re: Esim

altair — Wed, 16 Apr 2025 19:31:50 GMT

Hey there, try these quick tips: update your Pixel 3 to the latest software, remove any old eSIM profiles, reset your network settings (this clears out WiFi details, though), and toggle airplane mode on/off. If that still doesn't work, check out the YohoMobile forum they've got some solid tips for eSIM issues.