topic Need help ! in Get Support

eSIM - doesn’t recognize my new iPhone

GDR113 — Wed, 16 Apr 2025 18:47:37 GMT

Setting up iPhone 16 says it’s not compatible .. what the heck , frustrating !

Re: eSIM - doesn’t recognize my new iPhone

slusagm — Wed, 16 Apr 2025 18:50:23 GMT

PM can probably help with that. Just submit a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Need help !

GDR113 — Wed, 16 Apr 2025 18:56:10 GMT

PM NOT recognizing ESim on new IPhone 16 ! How do I get in touch with some one g on tech to resolve this before I dump PM . Very frustrating .

Re: Need help !

Phil_Adelphus — Wed, 16 Apr 2025 19:17:05 GMT

@GDR113 It seems to happen with newer iPhones sometimes for some reason. If you can't open a service ticket at the chat icon bottom right of this page then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437