topic upgraded subscription in Get Support

upgraded subscription

E-Kong1 — Wed, 16 Apr 2025 16:03:05 GMT

I have updated my subscription (to 10GB plan) on 3/14/2025. The Public Mobile website screen shows, "10GB New subscription starts on March 15, 2025". However it did not happen until today April 16, 2025. I need help to resolve this problem.

Re: upgraded subscription

hairbag1 — Wed, 16 Apr 2025 16:18:44 GMT

@E-Kong1

if it's working as expected now...what's the problem ?

added...you shoulda asked about this issue back on March 16th. Just make sure you didn't pay for the upgraded plan for March.

Re: upgraded subscription

TheSterlinger — Wed, 16 Apr 2025 16:17:07 GMT

Sounds like it was scheduled for the new Renewal date in April? Just Refresh the page.

Re: upgraded subscription

Yummy — Wed, 16 Apr 2025 17:07:19 GMT

If you did schedule plan change very close to renewal date maybe system did not pick up your change no matter message you saw on web site.
If you Currently have plan you wanted you can open a ticket and ask agent why it did not change as per message.

Re: upgraded subscription

E-Kong1 — Wed, 16 Apr 2025 17:41:20 GMT

thank you for response.

How can I open a ticket for the problem?

Re: upgraded subscription

E-Kong1 — Wed, 16 Apr 2025 17:51:08 GMT

Thank you for your response.

Let me clarify. It is still the old plan, 1GB even today, not the upgraded one, 10GB.

Re: upgraded subscription

E-Kong1 — Wed, 16 Apr 2025 19:37:03 GMT

Thank you for your response.

doesn't help. I have refreshed the page many times.

Re: upgraded subscription

TheSterlinger — Thu, 17 Apr 2025 03:44:54 GMT

@E-Kong1 not sure what PM will or can do about it,, but many people have the same complaint lately so you can create a ticket and see what they say.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If it's not working well then you can also use the next link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437