topic Re: eSIM issues in Get Support

eSIM issues

Damzzy01 — Wed, 16 Apr 2025 02:29:59 GMT

I lost my eSIM login details. Please help me

Re: eSIM issues

Chalupa_Batman — Wed, 16 Apr 2025 02:33:03 GMT

@Damzzy01 wrote:
I lost my eSIM login details. Please help me

No worries. If you need a new eSIM, you just download the app and purchase another one. When you purchase one it's $5 but at check out, it's free. It's that easy.

Re: eSIM issues

Damzzy01 — Wed, 16 Apr 2025 02:39:23 GMT

At checkout it’s still charging me $5.75 please.

Re: eSIM issues

slusagm — Wed, 16 Apr 2025 02:35:30 GMT

You lost your esim or you lost My Account login?

If you just lost the logun details, try Forgot email and Forgot Password on the login page. Or ask PM to sort it out

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

If you just deleted the esim and need to get a replacement one, just login to the Public Mobile app on the phone. Use email to receive 2FA code. After logging into the app, go to Account ->Purchase sim card and buy esim there

Re: eSIM issues

Damzzy01 — Wed, 16 Apr 2025 02:36:22 GMT

I’ll have to buy a new one?

Re: eSIM issues

slusagm — Wed, 16 Apr 2025 02:36:23 GMT

Pay the esim first

Then ask PM to reimburse after all setup

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM issues

Chalupa_Batman — Wed, 16 Apr 2025 02:38:08 GMT

First, please remove your email from the post. This is a public forum. Click the arrow down and edit.

If you do have to pay for one, don't worry, you can simply create a ticket and a CS Agent can credit your account.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM issues

Damzzy01 — Wed, 16 Apr 2025 02:43:23 GMT

Thank you