topic Re: No incoming calls for 3 days and what to do in Get Support

No incoming calls for 3 days and what to do

kctjl — Tue, 04 Jan 2022 23:06:51 GMT

Hello, I activated my phone on friday, transferred my number from fido. Since then I cant recieve any incoming calls and texts. I sent email on Friday -no answer so far. I sent Private message to two of PM moderators but no answer so far. What should I do next? Thank you in advance:)

Re: No incoming calls for 3 days and what to do

hummuschips — Mon, 07 Nov 2016 14:50:37 GMT

I looked at your posts from Friday. It appears your Fido SIM card is still working so that means the port didn't go through properly since your SIM card from Fido should stop working once your number is ported. You'll need to PM one of the mods to see if they can fix the problem with the port request.

Re: No incoming calls for 3 days and what to do

Emissary — Mon, 07 Nov 2016 14:50:58 GMT

Unfortunately I don't think there's much you can do but wait. There are a lot of us in the exact same situation and there's no one to talk to.

Re: No incoming calls for 3 days and what to do

imcphers — Mon, 07 Nov 2016 14:53:34 GMT

Make sure you follow Mary_M's guidlines on what information to provide in a PM to ensure the fastest possible resolution to your issue.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-message/m-p/85858

Re: No incoming calls for 3 days and what to do

WearySky — Mon, 07 Nov 2016 14:58:37 GMT

And just bear in mind - messaging more than one mod doesn't make any difference - all mods see all the PMs that come in to any of them. Likewise when you tag them.

Re: No incoming calls for 3 days and what to do

kctjl — Mon, 07 Nov 2016 15:00:20 GMT

@citoyen Thank you. I tried to go to self service and. Then go to change the number and transfer...but it says to contact PM assistance. Guess we just have to wait .

Re: No incoming calls for 3 days and what to do

kctjl — Mon, 07 Nov 2016 15:04:02 GMT

@WearySky thank you!))

Re: No incoming calls for 3 days and what to do

kctjl — Mon, 07 Nov 2016 15:04:38 GMT

@hummuschips thank you!:)

Re: No incoming calls for 3 days and what to do

hereforthedeal — Mon, 07 Nov 2016 15:19:12 GMT

@kctjl I'm in the same boat, no incoming calls since Friday.

Re: No incoming calls for 3 days and what to do

Saray_O — Tue, 08 Nov 2016 15:43:05 GMT

Hi @kctjl,

I'm sorry you've been having issues with your port

I just contacted our port team and it seems the Fido PIN number you provided us with is incorrect and that's why your port is stuck. Could you send me a private message with the correct Fido PIN number or your Fido account number?

Thank you!

Re: No incoming calls for 3 days and what to do

Saray_O — Tue, 08 Nov 2016 15:46:13 GMT

Hi there @hereforthedeal,

I'm sorry about this issue with your port 😞

I got in touch with our port team and it seems you provided us with the wrong IMEI number when you filled out your port request. Could you send me a private message with your Rogers account number or your Rogers PIN number?

Thank you!

Re: No incoming calls for 3 days and what to do

Emissary — Tue, 08 Nov 2016 15:48:54 GMT

@Saray_O Any idea what's going on with my port? I've been waiting since Thursday and still can't get any incoming calls or texts. None of my messages to mods have been read.

Re: No incoming calls for 3 days and what to do

hereforthedeal — Tue, 08 Nov 2016 16:24:14 GMT

@Saray_O Thanks for your response/tag. I sent you a message, please let me know if anything else is required.

Re: No incoming calls for 3 days and what to do

Rockdaddy22 — Tue, 08 Nov 2016 16:26:10 GMT

Everyone please try to stick to account numbers when porting, less chance of a mistake.

Re: No incoming calls for 3 days and what to do

Emissary — Tue, 08 Nov 2016 16:30:38 GMT

I just got a call from Bell about my port, so either the mods did something or Bell was sitting on their hands for days. Either way, fingers crossed, it looks like it will finally happen.

Re: No incoming calls for 3 days and what to do

Saray_O — Tue, 08 Nov 2016 17:11:07 GMT

Hi @Emissary

I'm really sorry about this inconvenient.

Your port was just stuck in the "create" phase. I called our port team and they were able to resubmit the request, your old service provider hasn't replied to the request yet but your port should be complete in the next 30 min - 2.5 hours.

Let me know if you need anything else!

Re: No incoming calls for 3 days and what to do

kctjl — Tue, 08 Nov 2016 16:50:52 GMT

@Saray_O I just sent you a private message with required information. Thank you 🙂

Re: No incoming calls for 3 days and what to do

Saray_O — Tue, 08 Nov 2016 17:14:40 GMT

@kctjl Thank you! I just sent you a private message 🙂

Re: No incoming calls for 3 days and what to do

Saray_O — Tue, 08 Nov 2016 17:23:39 GMT

@hereforthedeal Thank you 😄 I just sent you a private message!

Re: No incoming calls for 3 days and what to do

hereforthedeal — Tue, 08 Nov 2016 20:06:14 GMT

@Saray_OThank you, it was resolved within an hour or so after you messaged me back.