topic Re: Change me twice in Get Support

Change me twice

kevin888 — Tue, 15 Apr 2025 22:19:15 GMT

Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!

Re: Change me twice

slusagm — Tue, 15 Apr 2025 22:20:55 GMT

was the overcharged appeared as Available funds on your My Account?

But PM acknowledged it and provided refund? or just credit? You might want to ask them for a small compensation 🙂

Re: Change me twice

kevin888 — Tue, 15 Apr 2025 22:27:49 GMT

I just think if I don’t check my bank statements this is no refund. In this situation PM should compensate to me for the same amount . Am I right? Any idea on this?

Re: Change me twice

slusagm — Tue, 15 Apr 2025 22:35:25 GMT

haha. won't compensate for the same amount. A small $5 or $10 would be possible. But you can try and let us know 🙂

Re: Change me twice

kevin888 — Tue, 15 Apr 2025 22:40:56 GMT

Thanks. Just let people know what happened on me. Keep tracking and if it happened again. I will ask the same amount. This time I will give up 💰.

Re: Change me twice

funpig1 — Tue, 15 Apr 2025 22:44:48 GMT

@kevin888

There are glitches with PM: double charging, missing points back, faulty payments resulting in interruption of service and convenience.

It would not hurt you to ask for a bill credit for service issues. If enough people do this, it would be an incentive for PM to fix these problems more quickly.

FYI, I got $10 for a dropped calls issue last year. However, I still have a poor signal problem in my area.

Good luck.