topic Re: Lost old number in Get Support

Lost old number

SamT10 — Tue, 15 Apr 2025 20:46:57 GMT

My old number was removed. Can the number be restored to the account

Thank you

Re: Lost old number

Phil_Adelphus — Tue, 15 Apr 2025 20:19:51 GMT

@SamT10 You should tap the little v in a circle top right of your post and edit out your email address as this is a public web page that anyone can see.

I'm not sure what you mean by your old number was removed. Do you mean you lost it due to non-payment for over 90 days?

Re: Lost old number

hairbag1 — Tue, 15 Apr 2025 20:21:25 GMT

@SamT10

when did your old account with that number get deactivated ? Longer than 90 days and it's gone back to wherever it originally came from. You could dial it to see if it's been re-assigned yet.

Re: Lost old number

SamT10 — Tue, 15 Apr 2025 20:21:40 GMT

yes, non-payment for over 90 days

Re: Lost old number

Chalupa_Batman — Tue, 15 Apr 2025 20:25:09 GMT

@SamT10 wrote:
yes, non-payment for over 90 days

Hello @SamT10

Sadly because it has been more than 90 days, that number will no longer be available. You will have to get a new number.

Re: Lost old number

Phil_Adelphus — Tue, 15 Apr 2025 20:37:57 GMT

@SamT10 Where did the number come from originally, did you get it from Public Mobile or port it in from another carrier? If it was a Telus, Koodo or Public Mobile number and it hasn't yet been re-assigned you could ask customer support if you can get it back but it's a long shot. Have you tried calling it to see if anyone answers? If you want to try your luck with customer service send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Watch the envelope icon top right of this page, or tap your avatar for messages, to monitor for an agent's reply. It may take a while to get back to you.

Re: Lost old number

computergeek541 — Tue, 15 Apr 2025 20:59:15 GMT

Re: Lost old number

computergeek541 — Tue, 15 Apr 2025 22:41:48 GMT

Re: Lost old number

computergeek541 — Sun, 02 Nov 2025 22:37:27 GMT