topic Re: Personal messages. in Get Support

Personal messages.

Kendalw — Tue, 15 Apr 2025 00:49:29 GMT

my credit card was charged twice so I’ve tried to open tickets and I am new to using the community. However I’m not receiving any emails telling me there was a response so I have missed three responses and tickets have been closed… How is the best way to get the overcharge refunded?

Re: Personal messages.

cellphoneuser1 — Tue, 15 Apr 2025 02:24:42 GMT

@Kendalw wrote:
my credit card was charged twice so I’ve tried to open tickets and I am new to using the community. However I’m not receiving any emails telling me there was a response so I have missed three responses and tickets have been closed… How is the best way to get the overcharge refunded?

Opening tickets is the only way. Open another ticket.

Re: Personal messages.

RavingRaven — Tue, 15 Apr 2025 10:23:01 GMT

@Kendalw

Click on your avatar at the top right of your screen. Choose settings>>Preferences>>Private messenger. Make sure you have the box checked to recieve emails for private messages. Click " Save" at the bottom of the page.

When you submit a ticket or send a private message to customer support they will nearly always respond within a few hours>>up to 24 hours and on rare occasions when extremely busy up to 48 hours. Make sure you check your private messages for a response and reply no later than 48 hours after reaching out or the system will automatically close your ticket.

Re: Personal messages.

Phil_Adelphus — Tue, 15 Apr 2025 11:28:17 GMT

@Kendalw In addition to enabling email notifications, you can also check for a reply from customer service by watching the envelope icon top right of these community pages, it will show a red notification if there is a reply. If you don't see the envelope (some don't depending on device/resolution) then tap your avatar for a drop down which includes Messages. If there is a reply in private messages it will be indicated there.