topic Re: SOS Loss phone in Get Support

SOS Loss phone

Bill99991 — Tue, 15 Apr 2025 03:36:34 GMT

I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

Re: SOS Loss phone

computergeek541 — Tue, 15 Apr 2025 03:45:25 GMT

@Bill99991 wrote:
I loss my phone and sim when I was traveling. I want to lock my number first for the safety! What else can I do??? Need help! !! Without phone I cannot login my account

You'll need to login to your Public Mobile self serve account by having the associated 2FA security code sent to e-mail. On the page where is asks for the code, use the didn't get the code selection button.

Re: SOS Loss phone

BKNS27 — Tue, 15 Apr 2025 05:19:36 GMT

@Bill99991

Adding to @computergeek541 comment. Once you are in your account. Go to Account tab>Report Lost/Stolen Device to pause your account.

Once you have your new phone and SIM then click on Change Your SIM Card to restore your account with your old number.