topic Re: Local call problem in Get Support

Local call problem

oceanwind — Tue, 04 Jan 2022 23:06:48 GMT

Hi,

I’m trying to make a call local call within same province. However, I get a recorded message saying, “sorry, you do not have active long distance add on...”

Why am I having this problem all of sudden?

I have $120 plan with unlimited call within same province.

Re: Local call problem

LEGO — Mon, 04 Jun 2018 20:59:45 GMT

@oceanwind

Add +1 to the number you dial and ignore this message!

If it is annoying for you, send a private message to a Moderator_Team, they will check provisioning on your account and resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Local call problem

meocon — Mon, 04 Jun 2018 20:57:03 GMT

@oceanwind I got the same problem like you awhile ago and I contacted Mods they solved that problem for me really quickly.

Re: Local call problem

oceanwind — Tue, 05 Jun 2018 00:30:22 GMT

Thanks

Re: Local call problem

will13am — Tue, 05 Jun 2018 03:57:30 GMT

This problem is generally due to account provisioning issue. Contacting the moderator team is the solution.

Re: Local call problem

clamation — Sat, 13 Oct 2018 01:12:15 GMT

The solution provided (adding +1 to the number dialled) isn't working. Any other options?

Cheers

Re: Local call problem

Dunkman — Sat, 13 Oct 2018 01:22:25 GMT

@clamation

If your plan is active and you can't call within your province, you might need to contact moderator. Does eveything else work? Text? Data? etc.

send a private message through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, your account number and PIN code.

Re: Local call problem

clamation — Sat, 13 Oct 2018 01:30:29 GMT

Hey Dunkman!

Text is the only other feature on this phone/plan and yup works fine. Have sent aprivate msg to moderators in the mothership. Fingers crossed the solution will come soon.

Thanks for the assist.

Cheers!