topic Re: Previous service provider's account number of digits only 9? in Get Support

Previous service provider's account number of digits only 9?

IG24 — Mon, 14 Apr 2025 22:10:53 GMT

I am in the process of signing up. The Public Mobile (PM) sign in process asked for my previous service provider's account number. PM says it is 9 digits, but my old one is 10 digits. What do I do? I just dropper the last right hand digit.

Re: Previous service provider's account number of digits only 9?

Chalupa_Batman — Mon, 14 Apr 2025 19:03:24 GMT

@IG24 wrote:
I am in the process of signing up. The Public Mobile (PM) sign in process asked for my previous service provider's account number. PM says it is 9 digits, but my old one is 10 digits. What do I do? I just dropper the last right hand digit.

Honestly @IG24 I wouldn't worry about that just yet. What I would do is sign up first, get a temporary number and make sure every aspect of it works first. Make sure you can make and take calls. Make sure you can text and receive them. Make sure data works as it should. Once all is said and done, you can then go into your account and port your number. You WILL be required to place your old providers SIM card back in the phone to get a text that requests your approval. Here is a link on where to change it when you're ready.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Re: Previous service provider's account number of digits only 9?

hTideGnow — Mon, 14 Apr 2025 19:03:17 GMT

HI @IG24

if it starts with a 0 with your 10 digits number, drop the left most zero

But if not, i woudn't drop any digits. I would choose a new number first. Then after all setup and working well with the new number, submit a ticket with PM support agent and ask them to manually help with the port

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Previous service provider's account number of digits only 9?

IG24 — Mon, 14 Apr 2025 19:08:09 GMT

Never mind. My service provider just called me to confirm I wanted to change my service over to PM. They said the #digits for the account number doesn't matter, as they called me to confirm that I asked for the transfer. That is the nice thing about having someone to talk to. I will miss that, but not the prices. 🙂

Re: Previous service provider's account number of digits only 9?

IG24 — Mon, 14 Apr 2025 19:13:04 GMT

Thanks for the help but its not a number i can change as it is my "billing account number" with my "existing service provider". It did not start with a zero but had a zero on the end that i dropped off. My service provider just called me to confirm so it worked out fine in my case.