topic Re: No Minutes But Available Balance in Get Support

No Minutes But Available Balance

UMG — Mon, 14 Apr 2025 17:54:39 GMT

Hi there,

I can't make outgoing calls, the recorded message says that I have exceeded my minutes but I have added money to my account so there are funds to draw from but still no minutes. What do I have to do to add the minutes using the existing money on the account.

Plus, based on my usage I have not exceeded my 100 minutes. So this all seems strange. Doesn't minutes carry over from month to month?

Thanks
UMG

Re: No Minutes But Available Balance

hTideGnow — Mon, 14 Apr 2025 17:56:26 GMT

hi @UMG

you can receive inbound calls?

try reboot the phone first and call with a 1 in front of the 10 digits number.

Re: No Minutes But Available Balance

Phil_Adelphus — Mon, 14 Apr 2025 17:57:05 GMT

@UMG On a plan with 100 minutes, no the minutes don't carry over month to month. If the minutes are from an add-on the yes they do carry over until used up. Adding money to the account won't do anything, if you are out of minutes before renewal then you can top the minutes up by buying an add on.

Re: No Minutes But Available Balance

slusagm — Mon, 14 Apr 2025 17:57:32 GMT

minutes does not carrier forward. If you didn't use up the 100 minutes, they are wasted and renewal starts with only 100 minutes ago

the usage can be cached and not update, use browser with Incognito mode to check

and always reboot phone after you top up or buy addon before trying.

Re: No Minutes But Available Balance

UMG — Mon, 14 Apr 2025 18:47:42 GMT

Thanks for the information, it worked. I will remember this going forward.

Appreciated!
UMG