topic Re: port in didn’t work in Get Support

port in didn’t work

hittingp1 — Mon, 14 Apr 2025 22:14:27 GMT

Hi Public Mobile support,

I initiated a number port from Rogers (mobile number) into my existing Public Mobile account more than 12 hours ago.

In the Public Mobile app, it shows that the ported-in Rogers number is now active and set as my number.
However, on my iPhone’s cellular settings, the eSIM still shows the old Public Mobile number I had before the port.
Additionally, calling either the old or the new number from another phone doesn’t go through — it just fails.

I chose to port from a mobile number specifically to avoid the longer VOIP porting delay, so I expected it to finish within a few hours. Can someone help confirm if the port is stuck and how to resolve this?

Thanks!

Re: port in didn’t work

Phil_Adelphus — Mon, 14 Apr 2025 17:20:15 GMT

@hittingp1 Have you restarted the phone and/or reset network settings?

Re: port in didn’t work

Chalupa_Batman — Mon, 14 Apr 2025 17:21:23 GMT

@hittingp1 wrote:
Hi Public Mobile support,
I initiated a number port from Rogers (mobile number) into my existing Public Mobile account more than 12 hours ago.
In the Public Mobile app, it shows that the ported-in Rogers number is now active and set as my number.
However, on my iPhone’s cellular settings, the eSIM still shows the old Public Mobile number I had before the port.
Additionally, calling either the old or the new number from another phone doesn’t go through — it just fails.
I chose to port from a mobile number specifically to avoid the longer VOIP porting delay, so I expected it to finish within a few hours. Can someone help confirm if the port is stuck and how to resolve this?
Thanks!

Hello @hittingp1

It sounds like the port did work. You just need to adjust your settings manually.

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: port in didn’t work

slusagm — Mon, 14 Apr 2025 17:34:15 GMT

did you receive a text from Rogers about the porting approval and did you reply them with a Yes? It is only withiin couple hours if you got the Rogers port authorization text and you replied yes

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them