topic Re: Voice calls in Get Support

Voice calls

MurrayR — Mon, 14 Apr 2025 17:06:10 GMT

Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”

I have turned my iPhone off and on and also toggled airplane mode with no success. Any idea ideas?

Re: Voice calls

Chalupa_Batman — Mon, 14 Apr 2025 17:19:29 GMT

@MurrayR wrote:
Although I have the Canada – US – Mexico subscription plan, I can’t send or receive phone calls from Mexico. I either get a rapid busy signal or the following error message: “HB1. Your call cannot be completed.”
I have turned my iPhone off and on and also toggled airplane mode with no success. Any idea ideas?

Hello @MurrayR

Go into your network settings and turn off automatic. Then choose one of the local options such as ATT and then reboot the phone. This may be one of the reasons. Also, make sure data roaming is turned on so you can use your data there. If ATT doesn't work, pick a different one and reboot.

Re: Voice calls

MurrayR — Tue, 22 Apr 2025 12:31:57 GMT

Yes. Thank you so much.

Re: Voice calls

computergeek541 — Tue, 22 Apr 2025 22:08:30 GMT

self solution removed