topic Re: System will not take renewal payment in Get Support

System will not take renewal payment

Peeb1 — Mon, 14 Apr 2025 17:12:05 GMT

Have tried 4 times different day to pay on my suspended account and it keeps rejecting to try again later.. I done everything that is says to do from re doing credit card to rebooting been a customer for years and now screwing around in circles…what’s the answer?

Re: System will not take renewal payment

Chalupa_Batman — Mon, 14 Apr 2025 17:16:50 GMT

@Peeb1 wrote:
Have tried 4 times different day to pay on my suspended account and it keeps rejecting to try again later.. I done everything that is says to do from re doing credit card to rebooting been a customer for years and now screwing around in circles…what’s the answer?

Hey @Peeb1

The website is known to have cache issues. This suggestion may help.

Go into your settings on your computer browser. Search Cache. Then delete the entire history of cache. Then restart the entire browser and then go into incognito mode and try to log back in and try again. This SHOULD resolve it.

Re: System will not take renewal payment

slusagm — Mon, 14 Apr 2025 17:30:22 GMT

paid by voucher for now. Buy a voucher from Shoppers or London drug mart and then load the voucher by using My Account

Re: System will not take renewal payment

BKNS27 — Mon, 14 Apr 2025 19:22:26 GMT

@Peeb1

Did you try the PM app?
It worked for me.

Go to Payment tab>Add Funds with CC.

Re: System will not take renewal payment

Peeb1 — Mon, 14 Apr 2025 22:46:24 GMT

Thank you I think I’ve tried every one in the book and it still won’t take my card. My card is not expired. I triple checked I redid it and it still won’t accept money and thank you.