topic Re: expired number for not renewed, would like to renew but can't receive text message to add fund in Get Support

expired number for not renewed, would like to renew but can't receive text message to add fund

Aymanlab — Sun, 13 Apr 2025 21:22:30 GMT

Can any admin help with this type of issue?

Re: expired number for not renewed, would like to renew but can't receive text message to add fund

softech — Sun, 13 Apr 2025 21:24:27 GMT

@Aymanlab is the account just suspended for non payment ? You can still login and just unable to get the 2FA code? Did you try click Didn't receive code or Resend code and check if email is an option ?

If still unable to login, you can ask PM CS agent for help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: expired number for not renewed, would like to renew but can't receive text message to add fund

Phil_Adelphus — Sun, 13 Apr 2025 21:35:46 GMT

@Aymanlab How long ago was your last payment?

Re: expired number for not renewed, would like to renew but can't receive text message to add fund

Aymanlab — Mon, 14 Apr 2025 17:11:09 GMT

I think it was about 3 months

Re: expired number for not renewed, would like to renew but can't receive text message to add fund

Phil_Adelphus — Mon, 14 Apr 2025 17:17:13 GMT

@Aymanlab If it has been unpaid more than 90 days the account will be closed and the phone number potentially lost. If you can't log in to your account then that may be the problem. If you originally got the phone number from Public Mobile then it's worth asking them at the link @softech gave you.