topic Re: Data and texting not working in Get Support

Data and texting not working

Mel1na — Mon, 14 Apr 2025 05:07:53 GMT

My daughter just got an eSIM with public mobile and she can make calls but that’s it. No data, no texting and now iMessage is not working either. Incredibly frustrating.

Re: Data and texting not working

Dayniel — Mon, 14 Apr 2025 06:21:49 GMT

Exactly the same situation.

Re: Data and texting not working

BKNS27 — Mon, 14 Apr 2025 08:01:12 GMT

@Mel1na

Try rebooting her phone by powering off then back on and see if that helps.

If not, it could be a porting issue with eSIM if she ported her old number over from another carrier or picked a new number. She will need the assistance of a CS_Agent to investigate the issue. Click on Chatbot and type in Submit a Ticket or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data and texting not working

Dunkman — Mon, 14 Apr 2025 13:57:09 GMT

@Mel1na @Dayniel

You can also try a network reset of phone (note: this will erase any saved Wifi passwords).

Also, remove any old physical SIM card or deactivate/turn off previous old eSIM.

Re: Data and texting not working

Dayniel — Tue, 15 Apr 2025 18:17:26 GMT

*update:

sent a support ticket last night and they had me shut off the phone for 5 minutes. I did 30 minutes and powered on again. The past few days under iMessage and FaceTime my phone number was “verifying” but finally it completed and I was able to click the number and have a check mark ✅ beside it. Sending and receiving texts works properly again.