topic Re: SIM card ordered not received in Get Support

SIM card ordered not received

TimC — Mon, 14 Apr 2025 06:11:45 GMT

Hi I have referred my friend and he has ordered a SIM card 3 weeks ago (together with signing up for a plan), but still have not received it yet. How can Public Mobile help about it?

Re: SIM card ordered not received

BKNS27 — Mon, 14 Apr 2025 00:43:12 GMT

@TimC

Your friend should contact a CS_Agent about their SIM order by typing in Submit a Ticket on Chatbot or dm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card ordered not received

Chalupa_Batman — Mon, 14 Apr 2025 01:27:21 GMT

@TimC wrote:
Hi I have referred my friend and he has ordered a SIM card 3 weeks ago (together with signing up for a plan), but still have not received it yet. How can Public Mobile help about it?

Hey @TimC

Currently the "Chick Ching" text isn't functioning correctly. Log into your account and you can see it there. Furthermore, you don't get the credit right away. It can take up to 72 hours AFTER the SIM card has been registered.