topic Refund in Get Support

Refund

Mam72 — Mon, 14 Apr 2025 06:14:18 GMT

Cant transfer PH# would like refund or credit

Re: Refund

hairbag1 — Sun, 13 Apr 2025 23:32:10 GMT

@Mam72
why can’t you port your number ? Consider taking a new number ?

Re: Refund

golfball — Sun, 13 Apr 2025 23:33:05 GMT

Why can't you transfer your number? Is it not possible or some kind of error? If you need help or to ask for a refund you can contact support.

To contact support you can submit a ticket through the chatbot by pressing the chat bubble in the bottom corner and typing in "submit a ticket" and selecting "Contact Us".

If that doesn't work you can message support directly from here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

Chalupa_Batman — Sun, 13 Apr 2025 23:33:07 GMT

@Mam72 wrote:
Cant transfer PH# would like refund or credit

Hello @Mam72

If you are having trouble porting your number, you can create a ticket for a CS Agent to assist you.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Please note, your phone number you want must be on an active account.

Re: Refund

slusagm — Sun, 13 Apr 2025 23:33:18 GMT

Credit ok but not refund. but you bought wrong add-on or what happened ?

TO ask for credit back, ask PM by ticket

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Refund

Ruth435R — Thu, 21 Aug 2025 20:30:05 GMT

They told me refund is possible, but must contact bank. which isnt really how refunds work.